Privacy Policy

Introduction
This Privacy Policy describes how AADHVA ORGANICS and its affiliates (collectively "AADHVA 
ORGANICS, we, our, us") collect, use, share, protect or otherwise process your information/ personal 
data through our website https://aadhvaorganics.com (hereinafter referred to as Platform). Please note 
that you may be able to browse certain sections of the Platform without registering with us.We do not 
offer any product/service under this Platform outside India and your personal data will primarily be 
stored and processed in India. By visiting this Platform, providing your information or availing any 
product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of 
this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree 
to be governed by the laws of India including but not limited to the laws applicable to data protection and 
privacy. If you do not agree please do not use or access our Platform.
Collection-We collect your personal data when you use our Platform, services or otherwise interact with 
us during the course of our relationship.and related information provided from time to time. Some of the 
information that we may collect includes but is not limited to personal data / information provided to us 
during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile 
number, email IDand/or any such information shared as proof of identity or address. Some of the 
sensitive personal data may be collected with your consent, such as your bank account or credit or debit 
card or other payment instrument information or biometric information such as your facial features or 
physiological information (in order to enable use of certain features when opted for, available on the 
Platform) etc all of the above being in accordance with applicable law(s) You always have the option to 
not provide information, by choosing not to use a particular service or feature on the Platform. We may 
track your behaviour, preferences, and other information that you choose to provide on our Platform. 
This information is compiled and analysed on an aggregated basis. We will also collect your information 
related to your transactions on Platform and such third-party business partner platforms. When such a 
third-party business partner collects your personal data directly from you, you will be governed by their 
privacy policies. We shall not be responsible for the third-party business partner’s privacy practices or 
the content of their privacy policies, and we request you to read their privacy policies prior to disclosing 
any information. If you receive an email, a call from a person/association claiming to be AADHVA 
ORGANICS seeking any personal data like debit/credit card PIN, net-banking or mobile banking 
password, we request you to never provide such information. If you have already revealed such 
information, report it immediately to an appropriate law enforcement agency.
Usage- We use personal data to provide the services you request. To the extent we use your personal data 
to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to 
assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to 
resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, 
and updates; customise your experience; detect and protect us against error, fraud and other criminal 
activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as 
otherwise described to you at the time of collection of information. You understand that your access to 
these products/services may be affected in the event permission is not provided to us.
Sharing- We may share your personal data internally within our group entities, our other corporate 
entities, and affiliates to provide you access to the services and products offered by them. These entities 
and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may 
disclose personal data to third parties such as sellers, business partners, third party service providers 
including logistics partners, prepaid payment instrument issuers, third-party reward programs and other 
payment opted by you. These disclosure may be required for us to provide you access to our services and 
products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate 
our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal 
activities related to our services. We may disclose personal and sensitive personal data to government 
agencies or other authorised law enforcement agencies if required to do so by law or in the good faith 
belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal 
process. We may disclose personal data to law enforcement offices, third party rights owners, or others in 
the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy 
Policy; respond to claims that an advertisement, posting or other content violates the rights of a third 
party; or protect the rights, property or personal safety of our users or the general public.
Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or 
misuse we adopt reasonable security practices and procedures. Once your information is in our 
possession or whenever you access your account information, we adhere to our security guidelines to 
protect it against unauthorised access and offer the use of a secure server. However, the transmission of 
information is not completely secure for reasons beyond our control. By using the Platform, the users 
accept the security implications of data transmission over the internet and the World Wide Web which 
cannot always be guaranteed as completely secure, and therefore, there would always remain certain 
inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login 
and password records for their account.
Data Deletion and Retention- You have an option to delete your account by visiting your profile and 
settings on our Platform , this action would result in you losing all information related to your account. 
You may also write to us at the contact information provided below to assist you with these requests. We 
may in event of any pending grievance, claims, pending shipments or any other services we may refuse 
or delay deletion of the account. Once the account is deleted, you will lose access to the account. We 
retain your personal data information for a period no longer than is required for the purpose for which it 
was collected or as required under any applicable law. However, we may retain data related to you if we 
believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may 
continue to retain your data in anonymised form for analytical and research purposes.
Your Rights- You may access, rectify, and update your personal data directly through the functionalities 
provided on the Platform.
Consent- By visiting our Platform or by providing your information, you consent to the collection, use, 
storage, disclosure and otherwise processing of your information on the Platform in accordance with this 
Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you 
have the authority to do so and permit us to use the information in accordance with this Privacy Policy. 
You, while providing your personal data over the Platform or any partner platforms or establishments, 
consent to us (including our other corporate entities, affiliates, lending partners, technology partners, 
marketing channels, business partners and other third parties) to contact you through SMS, instant 
messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option 
to withdraw your consent that you have already provided by writing to the Grievance Officer at the 
contact information provided below. Please mention “Withdrawal of consent for processing personal 
data” in your subject line of your communication. We may verify such requests before acting on our 
request. However, please note that your withdrawal of consent will not be retrospective and will be in 
accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw 
consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our 
services for which we consider such information to be necessary.
Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may 
update this Privacy Policy to reflect changes to our information practices. We may alert / notify you 
about the significant changes to the Privacy Policy, in the manner as may be required under applicable 
laws.
Grievance Officer
Insert Name of the Office:
Designation:
Insert Name and Address of the Company:
Contact us:
Phone: Time: Monday - Friday(9:00 - 18:00